Refund & Retake Policy
Our comprehensive policy covering refunds, retakes, and special circumstances for test series packages.
Refund Policy
Full Refund Eligibility
100% Refund Available:
- • Within 7 days of purchase
- • No tests have been attempted
- • Account has not accessed any test content
If you are not satisfied with your purchase and meet the above criteria, we will provide a full refund within 5-7 business days to your original payment method.
Partial Refund Conditions
Partial Refund (50-75%):
- • Within 14 days of purchase
- • Less than 25% of tests attempted
- • Valid reason for discontinuation
Partial refunds are calculated based on the number of tests attempted and the time elapsed since purchase. Each case is reviewed individually.
No Refund Conditions
No Refund Available:
- • More than 14 days since purchase
- • More than 25% of tests attempted
- • Package validity period has expired
- • Violation of terms and conditions
Retake Policy
Standard Retake Allowances
Individual Subject Packages:
- • 1 retake per full-length test
- • No retakes for sectional tests
- • Must be used within validity period
Bundle Packages:
- • 2 retakes per full-length test
- • 1 retake per sectional test
- • Extended validity period
Retake Conditions
- Retakes must be requested within 30 days of original test completion
- Different question paper will be provided for retakes
- Both original and retake scores will be maintained in your record
- Retakes are subject to the same evaluation timeline as original tests
- No additional retakes beyond the allocated limit
Technical Issue Retakes
Free Retake Provided For:
- • Platform technical failures during test
- • Server downtime affecting test completion
- • Upload failures due to system issues
- • Evaluation delays beyond 72 hours
Special Circumstances
Medical/Emergency Situations
We understand that unexpected situations may arise. In case of medical emergencies or other exceptional circumstances, we may provide:
- Extension of package validity period
- Additional retake opportunities
- Partial refunds on case-by-case basis
- Transfer to future test series
Required Documentation: Medical certificates or other relevant documentation must be provided within 7 days of the incident.
Board Exam Date Changes
If official board exam dates are changed by the education board, we will automatically extend the validity of all active packages to align with the new schedule at no additional cost.
Refund Process & Timeline
How to Request a Refund
- Send an email to support@edumantram.com with your order details
- Include your reason for requesting a refund
- Provide any supporting documentation if applicable
- Our team will review your request within 2-3 business days
- You will receive a confirmation email with the decision
Processing Timeline
2-3 Days
Review & Approval
5-7 Days
Refund Processing
3-5 Days
Bank Processing
Need Help with Refunds or Retakes?
Our support team is here to assist you with any questions about our refund and retake policies.
Response within 24 hours