Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, purchase a test series, or contact us for support.
Personal Information:
- Name, email address, and phone number
- Class/grade level and academic information
- Payment information (processed securely by third-party providers)
- Profile information and preferences
Usage Information:
- Test performance data and scores
- Time spent on tests and platform usage patterns
- Device information and IP addresses
- Browser type and operating system
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our test series services
- Process payments and manage your account
- Evaluate your test submissions and provide feedback
- Send you important updates about your tests and account
- Improve our services and develop new features
- Provide customer support and respond to your inquiries
- Ensure platform security and prevent fraud
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent
- To service providers who assist us in operating our platform
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
Important: We never share your test scores or academic performance with third parties without your explicit permission.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Measures:
- • SSL/TLS encryption
- • Secure data storage
- • Regular security audits
- • Access controls
Organizational Measures:
- • Staff training on data protection
- • Limited access to personal data
- • Regular policy reviews
- • Incident response procedures
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain types of processing of your information
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Test scores and academic records are typically retained for 3 years after account closure to support transcript requests and academic verification.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform. These help us:
- Remember your login status and preferences
- Analyze platform usage and performance
- Provide personalized content and recommendations
- Ensure platform security
8. Children's Privacy
Our services are designed for students who may be under 18. We take special care to protect the privacy of minors and comply with applicable laws regarding children's online privacy. Parents and guardians have the right to review and request deletion of their child's personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
For privacy-related inquiries, we aim to respond within 48 hours.